Refund Policy

1. REFUND ELIGIBILITY

• Refund requests must be made within 7 days of payment
• Refunds are available if the service is materially defective or unavailable for extended periods (>24 hours)
• Refunds are processed to the original payment method

2. NON-REFUNDABLE

• Partial month usage (after 7-day window)
• If you have used more than 50% of your plan's monthly limits
• Change of mind after using the service
• Free plan (no payment, no refund)

3. HOW TO REQUEST A REFUND

Send email to: am24@medic24.io with:

• Subject: "Refund Request — [Your Email]"
• Your registered email address
• Payment date and amount
• Reason for refund

We will process valid requests within 5-7 business days.

4. CANCELLATION

• You can cancel your subscription anytime from Settings
• Cancellation takes effect at end of current billing period
• You retain access to paid features until the period ends
• No automatic refund on cancellation (you keep access till expiry)

5. CONTACT

Email: am24@medic24.io

Response time: Within 48 hours